SUNNYVALE, Calif., Feb. 06, 2018 — eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced it will speak about transforming customer service with AI at the University of Wisconsin E-Business Consortium (UWEBC) on February 15, 2018. The session will focus on technologies, thought leadership, and best practices in the customer service domain.
Since 1998, the UWEBC has brought together executives, managers and senior practitioners from leading Wisconsin companies to learn from each other. The Customer Service Peer Group offers collaborative learning opportunities to compare and share expertise with members from organizations of similar business models through presentations, peer-to-peer discussions, and case-study examples.â€œCustomer service has emerged as a killer application for AI with the advance of computing power, successful use-cases, and technology enhancements,â€� said A. Roger Paulson, Customer Service Practice Director for the UWEBC. â€œWe look forward to eGainâ€™s participation at the event.â€�â€œFor over a decade, eGain has been a leader in applying AI to automate and augment customer service, delivering transformative results for clients at scale. Now we are also applying Machine Learning (ML) to infer intent and guide conversations to best-possible outcomes in the omnichannel world,â€� said Sam Hahn, Technology Evangelist at eGain.More Information
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