Denver, CO, May 19, 2018 — Presbyterian/St. Luke’s Medical Center (P/SL) and Rocky Mountain Hospital for Children (RMHC) have been recognized by Healthgrades for achieving the 2018 Outstanding Patient Experience Award™. This distinction recognizes P/SL and RMHC among the top 15 percent of hospitals nationwide, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.
Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.
“Clinical quality and patient safety are the top priorities at Presbyterian/St. Luke’s Medical Center and Rocky Mountain Hospital for Children,” states Reginald Washington, MD, Chief Medical Officer at P/SL and RMHC. “Presbyterian/St. Luke’s and Rocky Mountain Hospital for Children are committed to providing exceptional healing to every human being and this recognition is a testament to our commitment to quality care and the community that we serve.”
Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which includes clinical performance thresholds in addition to a minimum of 100 survey responses. Nationally, almost 3,000 hospitals met those requirements with 439 hospitals outperforming their peers – based on their patients’ responses – to achieve this distinction. P/SL and RMHC’s performances place the hospitals among the top 15% in the nation.
“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with outstanding experience, and furthermore, consumers value that information when making care decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “Hospitals that have received the Healthgrades 2018 Outstanding Patient Experience Award have received high marks from their most important stakeholders – the patients themselves.”
About HealthONE’s Presbyterian/St. Luke’s Medical Center (P/SL)
For more than 135 years, P/SL has been meeting the healthcare needs of patients and their families from across the Rocky Mountain and Great Plains regions, and from around the world. With more than 80 specialties, 1,200 specialists and primary care physicians, and 1,800 employees, P/SL is the only tertiary/quaternary care hospital in a seven state region that offers one campus with leading comprehensive care, featuring Advanced Centers for Minimally Invasive Surgery, Cardiovascular Services, Cancer/BMT, Pediatrics, Maternal-Fetal Care, Orthopedics, Spine, Kidney/Liver Transplant, HBO, Wound Healing, Infectious Diseases and more. P/SL provides compassionate and innovative care. Licensed for 680 beds, P/SL is the largest hospital in Colorado.
HealthONE’s Rocky Mountain Hospital for Children (RMHC) at P/SL: Rocky Mountain Hospital for Children (RMHC) at Presbyterian/St. Luke’s (P/SL) Medical Center is a family-focused children’s hospital and the anchor facility for HealthONE’s system of pediatric care. It is home to a majority of pediatric specialists and sub-specialists, providing the most complex care in the system. RMHC at P/SL also houses the region’s largest Level IV neonatal intensive care unit, the most experienced high-risk maternal fetal program, a specialized center for minimally invasive surgery for infants and children, and a nationally renowned institute for youth sports medicine, including a center focused on concussion treatment.
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